Kalpana Karki
Senior Quality Analyst- Trust & Safety
- Role
- Senior Quality Analyst at Vaco Binary Semantics Llp
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Senior Quality Analyst
Dec 2024 — Present · Gurugram, IN
Quality evaluation of content moderation tasks to ensure adherence to Walmart policies.• Perform RCA for escalations and critical errors.• Lead BQM (Bottom quartile management).• Document audit trends and share insights with leadership for process improvement.• Prepared weekly and monthly dashboards.• Mapped efficacy of BQM TNI and bucket movement.• Responsible for internal and external calibrations.
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