Kalpalatha V

About Kalpalatha V

Over 24 years of extensive experience across Program and Project Management, Global Processes, Tools and Automation, Change & Digital Transformation, Apps Management, Vendor Management & OutsourcingTransform Businesses for Customers and lead enterprise-wide digital transformation, leveraging Automation and Robotics technologies, Public & Private Cloud, Gen AI, Apps Transformation & Digital Technologies, Service management processes and System integration tools to achieve Standardization, Industrialization, Operational and People Excellence.60sec video of career summary : & st=3ewtjgi6 & dl=0

Experience

1. Senior Vice President

   Citi

   Sep 2025 — Present · Chennai, IN

   Ensure that business units across Citi can identify their work demand, understand the drivers, and assess their capacity needs and gaps.• Contribute to refreshing of requirements, standards and procedures.• Communicate corporate standards and partner with and influence business/function stakeholders to drive alignment across the firm of the forecasting and headcount planning process.• Partner with the Workforce Management solutions team in the onboarding and enablement of technology for resource tracking including designing the operating model and change management framework.• Partner closely with People Insights, Workforce Management Solutions, Workforce Management Partner Engagement & Adoption, Finance and other enterprise workforce management teams such as skills, resource planning and org design to align on solutions that integrate the work across Citi.• Facilitate the transition of the firm to the future-state Resource Management tooling, including the position management.• Contribute to the on-time delivery of regulatory commitments regarding resource management.

Education

• Hindu Sr Sec School

  High School, Science

  1986 — 1998

• Symbiosis Institute of Management Studies

  PGDBA, HR

• HEC Paris

  Gold for Managers Executive Management Program, Strategic Leadership

  2016 — 2016

• Harvard Business School

  Leading in the Digital Age, Organizational Leadership

• HEC Paris

  Corporate Executive Leadership Gold Program for Business Leaders 🥇, Business Administration and Management, General

• GlobalNxt University

  Executive Women Leadership, Strategy and Leadership

  2016 — 2017

• University of Madras

  B.Sc., Chemistry

  1998 — 2001

Skills

• Process Design
• Operations Management
• Business Intelligence
• Six Sigma
• Business Analysis
• Presentations
• Transition Management
• Process Excellence
• Mis
• Business Process Improvement
• Business Process Outsourcing (Bpo)
• Global Operations
• Insurance
• Project Coordination
• Program Development
• Management
• Program Coordination
• IT Service Management
• Program Management
• Change Management
• Microsoft Office
• Cross-Functional Coordination
• Process Management
• Life Skills
• Application Management Services
• Banking
• Risk Management
• Team Management
• Business Process
• Project Management
• Itil Process
• Operational Excellence
• Development of New Programs
• IT Strategy
• Continuous Improvement
• Business Strategy
• Strategic Planning
• Demand Management
• Process Improvement
• Process Control