Kalp Shah
Information Technology Support Analyst - Desktop Mgt and Euc Support @Tata Consultancy Services
Signup · Get unlimited contacts
WORK HISTORY
Information Technology Support Analyst - Desktop Mgt and Euc Support @Tata Consultancy Services
Toronto, ON, CA
I am currently working with TCS on a project for Manulife Financial.• Provided comprehensive IT support for financial and insurance applications, including Mainframe, AWD, Microfocus Reflection, Power BI, and SQL. • Analyzed and resolved IT support tickets using ServiceNow, addressing issues related to financial and insurance systems with minimal downtime. • Managed server configurations, performed routine maintenance, and utilized Microsoft Intune and Active Directory for system management and user access control. • Implemented and managed Windows Autopilot for streamlined deployment and configuration of Windows devices. • Conducted MAC reimage and troubleshooting processes to resolve issues and maintain system performance. • Conducted root cause analysis on system outages, implementing preventive measures that resulted in a 20% reduction in incidents. • Oversaw iPhone deployments, ensuring smooth setup and configuration of mobile devices for end users.
ABOUT KALP SHAH
As an IT Support Analyst at Tata Consultancy Services, I specialize in resolving IT…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.