Kalisha Moore
Servicenow Developer @Kwaan Bear It Solutions
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WORK HISTORY
Servicenow Developer @Kwaan Bear It Solutions
Implemented and configured the HR Service Delivery (HRSD) module to enable streamlined tracking of over 500 HR cases monthly, improving SLA compliance by 25%- Developed and deployed scoped applications to automate workflows for remote worker onboarding and offboarding, reducing manual intervention by 40%- Executed legacy system migrations by designing data transformation maps and utilizing the import sets, ensuring a seamless transition to ServiceNow with minimal data loss.
EDUCATION
North Carolina Agricultural and Technical State University
Business Administration and Management, General
ABOUT KALISHA MOORE
Actionable ServiceNow Developer that gets work completed. A creative problem solver, proficient in ITSM and HRSD, process automation, agile methodologies, troubleshooting, and documentation. Global Lead of Technical and Professional Development Training and Co-Founder of AdvanceNow, partnered with ServiceNow to deliver a program focused on boosting the employability of RiseUp alumni.Community leader for SNPDG, a digital community of ServiceNow enthusiasts committed to increasing our platform competency.
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