Kalindu Liyanage

Operations Management Processor @CIBC

Mississauga, ON, CA

Conduct thorough investigations and detailed analyses of transaction-related inquiries using systems such as COINS, LCMS, and Excalibur to resolve processing errors and ensure account accuracy.• • Conduct detailed investigations and root cause analysis of payment, transaction, and accounting issues to ensure mortgage funding accuracy and prevent losses.• Review solicitor closing confirmations, payout records, and client documentation to validate compliance with CIBC policies before fund release.• Reconcile payments and accounting entries using advanced Excel, investigating Nostro and Suspense account breaks and implementing corrective actions to maintain data integrity.• Document investigation findings and actions taken to ensure audit readiness and regulatory compliance.• Handle high-volume client inquiries from internal and external stakeholders, escalating issues to mitigate risk while meeting SLA timelines.

Conestoga College

Graduate Certificate, Strategic Global Business Management

Prifysgol Cymru Y Drindod Dewi Sant / University of Wales Trinity Saint David

Masters of Business Administration , Business Administration and Management, General

Northwood University

Bachelor of Business Administration - BBA, International Business

ICBT Campus

Higher Diploma in Computing and Software Engineering, Computer Science