Kalila C.

About Kalila C.

As a healthcare consultant and trainer with over 20 years of experience, I help healthcare organizations improve their performance and outcomes by using electronic health records (EHRs) and other technologies. I have a Bachelor of Arts in Health Care Management.In my role as a specialty Software Trainer, I am dedicated to bridging the gap between cutting-edge technology solutions and real-world business needs. I excel in guiding organizations through the complex process of implementing software systems, go-live support, and employee training and development effectively.I thrive in dynamic environments, where I can leverage my technical acumen and communication skills to facilitate successful software implementations that empower businesses to thrive in the digital age.

Experience

1. Software Trainer

   DSN Software

   Nov 2023 — Present

   Serves as a Software Trainer and subject-matter expert on DSN Dental software. • Demonstrates proficiency in utilizing virtual training platforms, such as Zoom, Microsoft Teams, or other relevant software, to conduct seamless and impactful training sessions.• Spearheads the configuration and preparation of technology equipment, guaranteeing that all tools and resources are readily available for effective training delivery.• Conducts comprehensive training sessions for dental professionals on the efficient utilization of DSN dental software, ensuring a smooth transition and optimal utilization of features.• Provides hands-on support \"at the elbow\" during go-lives, offering immediate assistance and troubleshooting resulting in enhanced understanding and application of software functionalities.• Tailors training programs to accommodate various learning styles and skill levels, ensuring a customized approach for both beginners and advanced users.• Implemented feedback mechanisms to capture insights from training sessions, allowing for continuous improvement in content, delivery methods, and support mechanisms.• Provides on-site and remote training sessions, offering hands-on guidance and troubleshooting support to dental teams to enhance their proficiency in using the software.• Conducts assessments and evaluations to measure the effectiveness of training programs, incorporating feedback to continuously improve and enhance the learning experience.• Meticulously documented project artifacts and training materials in CRM systems, ensuring comprehensive records for future reference and maintaining a repository of valuable resources.• Travels bi-weekly to client sites to prepare for software go-live and stays on-site to provide ongoing support.

Education

• Concordia University-Wisconsin

  Bachelor of Arts - BA, Health/Health Care Administration/Management