Vijay Kalidindi

Experience

1. Sr Manager Salesforce Administration Release Management

   Okta

   Dec 2020 — Present

   The Sr Manager Salesforce Administration at Okta is part of Business platform (Go-To-Market team that is responsible for salesforce platform operations which include salesforce administration, platform health environment and release management functions. •CI/CD: Governance & Controls for upliftment of process & productivity improvement. Serving as the primary point of contact for customer escalations, ensuring prompt and satisfactory resolutions to maintain high customer satisfaction. Collaborating with cross-functional teams, including developers and administrators, to implement customizations and enhancements to meet client needs. Assisting in the development and delivery of training materials and user documentation to improve user adoption and proficiency. Conducting thorough analysis of customer requirements and system configurations to identify and resolve issues effectively. •IT Service Management: Collaborate and influence IT Service Management maturity implementing ITIL Best Practices Incident Management including Major Incident Management, Problem Management, Service Owner Metrics

Education

• Gulbarga University

  Bachelor's degree, Electrical and Electronics Engineering

  1995 — 1999

• Andhra University

  Master's degree, Electronics and Instrumentation

  2002 — 2004

Skills

• Salesforce Release Engineer
• Data Warehousing
• Agile Methodologies
• Integration
• Soa
• Sdlc
• Sql
• Requirements Analysis
• Software Project Management
• Pl/Sql
• Salesforce.com Certified Consultant
• Eclipse
• Xml
• Business Intelligence
• Solution Architecture
• Software Development
• Cloud Computing
• Unix
• Oracle