Kali Brown
Sr. ServiceNow BA | Certified Scrum Master 🧠| CSA, CIS-ITSM, Security+ | Secret Clearance | Bridging Business & Tech with ServiceNow Magic ✨
- Role
- Sr Servicenow Business Analyst Scrum Master at LightFeather
- Location
- Fredericksburg, VA, US
- LinkedIn followers
- 500 followers
About Kali Brown
Active SECRET Clearance I’m a strategic, people-first Sr. Business Analyst…
Experience
Sr Servicenow Business Analyst Scrum Master
Mar 2025 — Present · Alexandria, VA, US
Prioritize 80+ enhancement requests by conducting data driven impact and LOE analysis, reducing delivery bottlenecks by 30% and accelerating feature deployment.• Led requirements elicitation and documentation for two high priority ServiceNow integrations (Citrix, custom iApp), enhancing data synchronization and improving reporting accuracy across systems. • Spearhead the implementation of a ServiceNow Change Management process, automating a previously manual workflow to improve visibility, ensure regulatory compliance, and reduce approval cycle time.• Serve as Scrum Master, removing team impediments, tracking velocity, and facilitating retrospectives, resulting in a 25% increase in sprint predictability and improved team performance.• Direct UX team in designing wireframes and system architecture diagrams, aligning with stakeholder expectations and cutting UAT phase rework by over 40%.
Education
Prince George's Community College
Associate of Applied Science degree
Strayer University
Bachelor of Arts degree
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