Kaley Thomas
Strategic Ops & Digital Banking Leader | Turning Complexity into Clarity
- Role
- Digital Banking Manager at American Bank Montana
- Location
- Livingston, MT, US
- LinkedIn followers
- 500 followers
About Kaley Thomas
Hi, I’m Kaley. I lead digital banking and treasury initiatives at the intersection of…
Experience
Digital Banking Manager
Mar 2025 — Present · Livingston, MT, US
Digital Strategy & Innovation: Develop and implement digital banking strategy in alignment with business objectives. Identify opportunities for digital transformation to enhance customer experience and operational efficiency. Drive platform enhancements for NetTeller, Banno, RSA Outseer, iPay, and other digital banking and treasury management systems.• Operations & Compliance: Ensure compliance with banking regulations, including ACH Processing, Wire Transfers, Reg E, and Reg DD. Oversee accurate and timely processing of deposits, exception items, and online banking transactions. Review and update policies and procedures to optimize efficiency and mitigate operational risks.• Customer Experience & Support: Provide expert-level customer service for online banking and cash management products. Resolve escalated customer issues related to Jack Henry core systems and digital banking platforms. Enhance digital accessibility and user experience across online and mobile banking solutions.• Collaboration & Leadership: Act as a liaison between Senior Management, Retail, Operations, Audit, and Compliance teams. Mentor and train retail bankers and operations staff on digital banking products and services. Support cross-departmental projects, process improvements, and strategic initiatives.• Technology & Product Management: Lead short- and long-term digital roadmaps to support branch operations and customer engagement. Recommend and implement fee structures to optimize revenue from digital banking services. Partner with internal stakeholders to evaluate and deploy emerging fintech solutions.
Education
College of Charleston
Bachelor of Arts, Business Administration and Finance
2004 — 2007
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