Kaleena Wright
Passionate People and Program Manager | People-first, Data-Driven, Results-Oriented
- Role
- Disaster Response Program Manager at SERVPRO
- Location
- Gallatin, TN, US
- LinkedIn followers
- 500 followers
About Kaleena Wright
With a mission to enhance operational excellence and volunteer engagement, my tenure at the American Red Cross was marked by a steadfast commitment to service and accountability. As the Regional Chief Operating Officer and through several other positions, I honed a skill set in financial management, strategic volunteer leadership, and program/project management, ensuring that our organization met its mission and goals while fostering a culture of collaboration.Key achievements include driving a 16 percentage point increase in our Net Promoter Score, identified as a 2023 Top 40 Leader on employee experience in the areas of DEI, Manager Effectiveness, Performance Enablement, and Employee Engagement, and integrating over volunteers across multiple states to meet the needs through a 90% volunteer workforce. My certified expertise in nonprofit management, coupled with a data-driven and people-centric approach, empowered our team to navigate change and deliver impactful community services.
Experience
Disaster Response Program Manager
Mar 2025 — Present · Gallatin, TN, US
Education
Truman State University
BS, English
2003 — 2007
LSU Shreveport
Certificate, Nonprofit Managment
2011 — 2012
Skills
- Event Management
- Public Speaking
- Team Building
- Disaster Recovery
- Volunteer Management
- Volunteer Coordination
- Volunteer Engagement
- Volunteer Leadership
- Team Leadership
- Team Coordination
- Cross-Functional Team Leadership
- Team Management
- Curriculum Development
- Curriculum Planning
- Project Facilitation
- Program Facilitation
- Community Outreach
- Educational Outreach
- Training & Development
- Staff Training
- Training Delivery
- Event Planning
- Ms Office Suite
- Community Collaboration
- Non-Profits
- Microsoft Office
- Outlook
- Scheduling
- Coordination
- Fundraising
- Customer Service
- Writing
- Program Development
- Problem Solving
- Nonprofits
- Access
- Editing
- Volunteer Recruiting
- Project Management
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