Kaleem Mohammed Abdul
- Role
- Principal Consultant at Infosys
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Kaleem Mohammed Abdul
Information Technology leader with experience in execution of multiple business critical…
Experience
Principal Consultant
Jul 2019 — Present
In this role managing global team of 100+ people working in end-to-end Infrastructure support. Led seamless transition of the entire Ops support from GEA to Infosys. Successfully accomplished various key offshore leadership activities like team engagement activities, mentorship, training support, travel support etc. Vendor Engagement contact point for GEA Project. Streamlined and coordinated delivery performance in Infrastructure domain area with focus on support ticket reduction, Automation & performance enhancements. Introduced 360-degree feedback mechanism that comprised of all tangential stake holders like application team, Architects by-in before Change Approvals with a backing of historical data. Streamlined Problem Management by creating a system and structure in place where therapeutic outcomes and learnings of the PM RCA statements were constantly embedded back to the SOP documents, for proactive Incident triage and mitigations in future. As Service Delivery Leader, leading Operational Excellence in ITIL framework for Global Infrastructure teams. Provided Incident Management Leadership for critical outages focusing on improving GCC’s performance on incident facilitation and reducing application/infrastructure outage turnaround time. Focused on growing the technology talent pool, groomed team members for taking up bigger roles with higher designation responsibilities.
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