Kaleem Bhatti

About Kaleem Bhatti

Fueling impactful learning for over two decades, I bring a blend of creative design, strategic thinking, and a knack for uncovering hidden needs to every challenge. My experience spans the full learning lifecycle, from crafting engaging experiences and leveraging cutting-edge tools to driving innovative solutions. I\'m passionate about using visual storytelling and user-centered design to create learning that truly sticks and delivers results.Core skills:Problem solving. Design thinking. Jobs-to-be-Done. Strategy and planning. Understanding customer needs. Innovation and product development. Proposal writing. Visual storytelling. User experience research and design. Journey mapping. Content analysis and strategy. Process mapping and improvement. Learning experience design. Storyboarding. Visual design. Digital illustration. Various multimedia / content development tools. Vendor management

Experience

1. Learning Solutions Architect

   ServiceNow

   Jan 2024 — Present · Atlanta, GA, US

   Strengthened the role of Learning Solutions Architect (LSA) as a strategic partner across global learning functions by leading key initiatives, driving alignment, and promoting impactful strategies- Conducted research and testing for new AI tools to enhance content development processes and improve overall efficiency- Delivered enablement sessions on newly implemented tools to support adoption and effective usage- Designed and implemented streamlined intake processes for evaluating business demands, ensuring prioritization and alignment with organizational goals- Advocated for innovative learning solutions through collaboration with stakeholders to address evolving business needs- Drove alignment between global teams by fostering partnerships that enhanced communication and strategy execution.

Education

• The Open University

  OU Level 1, Digital worlds: designing games, creating alternative realities (T151), Digital Communication and Media/Multimedia

  2010 — 2010

• SCRUM Alliance

  Certified Scrum Master, Agile

• Learning and Skills Group (LSG)

  Webinar, Learning & Development, Learning & Development

  2009 — 2009

• Sensible (Steve Krug)

  The Do-It-Yourself Usability Testing Workshop, User Experience , User Experience Research

  2010 — 2010

• UX London

  User Experience Design Workshops, User Experience Design

  2010 — 2010

• Institute of Leadership and Management

  Level 3 Certificate in First Line Management (QCF), First Line Management, Human Resources Management and Services

  2009 — 2010

• SLII®

  Situational Leadership II, Team Management

  2019 — 2019

• Systematix

  Certificate in Project Management, Levels 1 & 2, Project Management, Information Technology Project Management

• Association for Talent Development (ATD)

  Conference, Learning & Development

  2021 — 2021

• University of West London

  BSc (Honours), Multimedia Computing with Digital Arts

  2000 — 2003

Skills

• Needs Analysis
• Usability Testing
• Instructor-Led Training
• Leadership
• Mobile Devices
• E-Learning
• Ms Project
• Information Architecture
• Social Learning
• Content Development
• Performance Improvement
• Strategy
• Business Process Improvement
• Learning Management Systems
• Flash
• Addie
• Adult Education
• Crm
• Hands-on Training
• Software Documentation
• Multimedia
• Distance Learning
• Management
• User Experience
• Content Strategy
• Blended Learning
• Captivate
• Quality Assurance
• Technical Writing
• Content Management
• Knowledge Management
• Instructional Design
• Camtasia
• Training
• Educational Technology
• Training Delivery
• Information Design
• Learning Management
• Technical Training
• Project Management