Kalee Donofrio

About Kalee Donofrio

As the Client Service Technology M&A User Integration lead, I am responsible for managing the onboarding of new benefit acquisitions into our client service technology platforms. In addition, I lead a team that works with Gallagher’s business stakeholders and Client Service teams to provide technical training, communication and support for our customized version of the Microsoft Dynamics 365 platform as well as Microsoft Sharepoint.

Experience

1. Senior Technical Training Specialist

   Gallagher

   Jan 2024 — Present · Chicago, IL, US

   As a Communications & Training team lead, I oversee a team responsible for providing technical training, support and communications for both our customized Microsoft Dynamics CRM platform and our Sharepoint Document Management system utilized by users across the division. As the Client Service Technology (CST) M&A User Integration lead, I am also responsible for managing the onboarding of new benefit acquisitions into our client service technology platforms.

Education

• Kent State University

  Bachelor's of Science

Skills

• Event Planning
• Food Service
• Human Resources
• Customer Service
• Microsoft Office
• Research
• Powerpoint
• Microsoft Excel
• Facebook
• People Skills
• Telephone Skills
• Inventory Management
• Social Media
• Fundraising
• Healthcare
• Microsoft Word
• Team Leadership
• Outlook
• Teamwork
• Qualtrics
• Team Building
• Management
• Customer Satisfaction
• Social Networking
• Social Media Marketing
• Google Docs
• Time Management
• Event Management
• Access
• Public Health
• Community Outreach
• Public Speaking
• Marketing