Kale Ladd
Strategic Thought & People Leader | Operations & Program Management | Change Management | Service & Employee Experience | Coaching & Culture
- Role
- Associate Director - Program & Project Management at Verizon
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Kale Ladd
I am an expert in translating company objectives and cultural aspirations into measures, programs, processes, training, and systems that drive performance that delivers key organizational goals. I am a proven corporate leader with extensive experience in delivering companywide results by partnering with executives and leading a high-performing team of operations experts to develop and implement innovative customer and employee experience strategies.
Experience
Associate Director - Program & Project Management
Jan 2023 — Present · Charlotte, NC, US
Lead a team of Program and Project Managers with the responsibility to launch new strategic tools, systems, products, to Verizon\'s Customer Success organization.
Education
Southern New Hampshire University
Bachelor of Arts - BA
Skills
- Customer Experience
- Contact Centers
- Leadership
- Wireless
- Call Centers
- Team Building
- Management
- Telecommunications
- Customer Retention
- Customer Service
- Project Management
- Customer Experience Transformation
- Cellular Communications
- Vendor Management
- Mobile Devices
- Wireless Technologies
- Team Leadership
- Account Management
- Cross-Functional Team Leadership
- Customer Satisfaction
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