Kalash Tiwari
Team Coach
- Role
- Team Coach at Policybazaar.com
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
Experience
Team Coach
Sep 2024 — Present
As a Team Coach for the Health CRT Relationship Management team at PolicyBazaar, I lead a high-performing team of Relationship Managers dedicated to delivering exceptional customer experiences. Our team\'s primary focus is on providing end-to-end resolutions to customers who have purchased health insurance policies through PolicyBazaar.*Key Responsibilities:*- Lead and manage a team of Relationship Managers to ensure timely and effective issue resolution for customers- Provide guidance and support to customers on policy-related queries and claims- Resolve customer escalations and complaints in a fair and timely manner- Foster strong relationships with customers to ensure long-term satisfaction and loyalty- Collaborate with internal stakeholders to resolve complex customer issues- Develop and implement process improvements to enhance customer experience and team efficiency- Monitor and analyze team performance metrics to identify areas for growth and development
Education
Vikram University
Bachelor of Arts - BA, Economics
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.