Kalash Thul
Customer Service Associate at Accenture | Client Relations | Process Excellence | Problem Solving
- Role
- Customer Service Associate at Accenture
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Kalash Thul
Motivated and detail-oriented professional, currently working as a Customer Service…
Experience
Customer Service Associate
Jul 2025 — Present · Pune, IN
As a Customer Service Associate at Accenture Intelligent Operations Center, my role focuses on delivering high-quality client support and driving customer satisfaction through process excellence.Key Responsibilities:Managing end-to-end customer interactions via multiple channels (email, chat, calls) with a focus on timely issue resolution.Supporting global clients by following standard operating procedures and ensuring compliance with company policies.Coordinating with internal teams to resolve complex queries and improve the overall customer experience.Documenting customer cases accurately in CRM systems and generating reports for process improvement.Assisting in training & knowledge-sharing sessions for new team members to build operational efficiency.
Education
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Commerce - BCom
2019 — 2022
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