Kalash Kotnala
Spanish Technical Support Executive @ Cyfuture | Technical Troubleshooting, Customer Support
- Role
- Spanish Technical Support Executive at Adobe
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Kalash Kotnala
I am a bilingual support professional working as a Bilingual Helpdesk Consultant at…
Experience
Spanish Technical Support Executive
Aug 2023 — Present
My role involves handling customer queries from both Spanish and English-speaking customers related to Idemia biometric devices, as well as software issues. I manage inbound calls, troubleshoot technical problems, and ensure smooth resolutions for our customers. I also work on Salesforce CRM for case management, tracking, and follow-ups to provide comprehensive support. Additionally, I conduct outbound calls, coordinate with internal teams, and apply technical troubleshooting expertise to maintain customer satisfaction and operational efficiency.
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