Kalani Ah Toong
Information Technology Service Management Analyst @Connexus Credit Union
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WORK HISTORY
Information Technology Service Management Analyst @Connexus Credit Union
Wausau, WI, US
Proficient in coordinating IT asset management processes, maintaining accurate enterprise-wide inventories, and ensuring license compliance. Skilled at analyzing and cross-referencing data using platforms like Avanti and VMware to optimize oversight and drive cost efficiency.Adapted at end-to-end hardware lifecycle management, from procurement through secure disposal, incorporating ITIL best practices to optimize performance and implement sustainable asset disposition strategies.Demonstrated ability to manage diverse endpoint devices and servers, including accurate ownership documentation and the use of virtualization technologies. Committed to maintaining resilient environments and minimizing downtime through effective ITSM methodologies.
EDUCATION
University of California, Los Angeles
Project Management
ABOUT KALANI AH TOONG
I’m an ITIL 4-certified IT professional with 15+ years in ITSM and ITAM, spanning finance to municipal sectors. I streamline hardware lifecycle management—procurement through disposal—to cut costs and boost efficiency. Skilled in ServiceNow, VMware, SCCM, Active Directory, and Ivanti, I conduct audits, maintain CMDBs, create knowledge base articles, and ensure vendor compliance. A U.S. Army veteran, I thrive under pressure, adapt quickly, and lead by example. Based in the Spartanburg/Greenville area of South Carolina, I’m also open to remote roles. Let’s connect to explore how I can support your organization. Key skills: ITIL 4 & IT Service Management (ITSM) IT Asset Management (ITAM) Hardware Lifecycle & Disposal ServiceNow, SCCM, VMware Windows Active Directory Ivanti/Avanti Asset Management CMDB Management & Audits Vendor & Stakeholder Management Process Improvement & Best Practices Budgeting & Inventory Optimization Problem-Solving & Troubleshooting Leadership & Team Collaboration
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