Justin Kalanchoe
Senior Support Engineer at The Washington Post
- Role
- Senior Support Engineer at The Washington Post
- Location
- Arlington, VA, US
- LinkedIn followers
- 500 followers
About Justin Kalanchoe
An accomplished, resourceful and goal-oriented professional with a comprehensive…
Experience
Senior Support Engineer
Feb 2018 — Present · Washington, DC, US
Heavily utilize the monitoring tools of DataDog, APM, mPulse, Akamai, Cloudwatch, Splunk and internally build tools to aid investigation issuesImprove monitoring coverage using the tools mentioned aboveCreate tests and automation using PythonCreate run books for complex patterns that are not able to be automatedInvestigate web request flows using dev toolsInvestigate build servers, deploy history and github commit history to identify recent changes and their effects on customer reported issuesDig into various logs to investigate and root cause JSP failuresMake system changes and code changes for things like Akamai configuration, redirects, file hostingRedeploy environments or add capacity to environments based on needCreate RCA documentationAdd stability and usability enhancements to the engineering team
Education
Western Governors University
Bachelor’s Degree, Computer Software Engineering
2016
Columbia College
General
1999 — 2000
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