Kalah Burke Smith
Customer Success Manager
- Role
- Customer Success Manager at Waystar
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Kalah Burke Smith
Results-driven professional with 15+ years of experience in Healthcare IT spanning project delivery, account management, and customer success. Proven ability to drive retention, satisfaction (NPS), and revenue growth across complex clinical and operational ecosystems. Adept at leading SaaS implementations, navigating regulated environments, and building trusted relationships with providers, executives, and cross-functional teams. Skilled in strategic planning, issue resolution, and delivering measurable value through actionable insights.
Experience
Customer Success Manager
Sep 2025 — Present
Education
East Carolina University - College of Business
Minor, Business Administration
2006 — 2010
East Carolina University
BS, Health Services Management
2006 — 2010
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