Kala Nabors

About Kala Nabors

Dedicated hotel General Manager with more than 15 years of experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Oversee all aspects of day-to-day operations of hotel including sales and marketing, guest and employee relations. Strong leader possessing a pro-active approach, exceptional communication and problem-solving skills, outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Proficient and talented at improving team performance through innovative management techniques. Proven track record of success in hiring, coaching and training teams, achieving YOY revenue, controlling costs, and scoring high guest satisfaction ratings.CAREER HIGHLIGHTS Provided leadership, strategic planning and administration in all aspects of hotel operations. In charge of maximizing operations and guest satisfaction by monitoring the performance of the hotel through analysis of guest satisfaction metrics. Directed all pre- and post-opening hotel operations including hotel management, talent identification and development, systems implementation and training, OS & E procurement and installation, food & beverage operations, forecast & budget management, rooms operations, sales and marketing and revenue management. Supervision of the front office functions including customer satisfaction, occupancy management, guest interactions, in person or via digital media, for solving and rectifying any complaints and/or managing their expectations and requirements. Responsible for all HR Management related processes including payroll, employee recruitment, training, development, setting performance standards and goals, conduct regular meetings, conflict resolution, and compensation issues.AREAS OF EXPERTISE Hotel Management Revenue Management Sales & Marketing Human Resources Management Inventory Management Front Office Operations Budgeting / Forecasting Accounts Receivables/Payables Payroll Performance Management Recruitment & Onboarding Employee Relations Conflict Resolution Continuous Improvement Reporting & Documentation Team Building & Training Customer Service Lead Generation

Experience

1. Property Manager

   Makensay Real Estate Services

   Feb 2021 — Present · Seattle, WA, US