Kala Byrum
Project Management Officer @Realpage
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WORK HISTORY
Project Management Officer @Realpage
Spearheaded strategic implementation projects within the RealPage Solution Training team- Collaborated effectively with various functions across the training organization and internal customers- Developed innovative methods to deliver training programs and measure their success- Facilitated cross-functional communication to enhance training effectiveness and alignment with organizational goals- Managed project timelines, resources, and deliverables to ensure successful implementation and execution- US Co-Chair of EMPOW-HER Employee Resource Group
SKILLS
ABOUT KALA BYRUM
As a seasoned Omni-Channel Operations Manager and Process Analyst, I bring over 10 years of experience driving operational excellence in fast-paced e-commerce and SaaS environments. My career has been built on a passion for improving customer experiences, developing high-performing teams, and designing scalable processes that empower both employees and clients.At RealPage, I’ve had the privilege of leading onboarding and enablement initiatives, managing knowledge systems aligned with KCS, and launching impactful training programs that enhance team productivity. I’m also proud to serve as Co-VP of Engagement for EMPOW-HER, supporting professional growth and inclusion across the organization.Throughout my career, I’ve managed contact center operations, coached teams to exceed KPIs, partnered with major clients on tailored service models, and earned awards for customer service excellence. Whether building SOPs, leading quality transformations, or enabling remote transitions, I focus on delivering measurable results while creating a supportive and collaborative environment.I’m currently seeking new opportunities in leadership where I can continue to improve systems, grow teams, and make a meaningful impact.Let’s connect — I love discussing process innovation, change leadership, and ways to elevate the customer and employee experience.
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