Kalyan Kal D.

Experience

1. Business Operations Coach (Usa), Infrastructure & Shared Services (Iss)

   MilliporeSigma

   Jul 2025 — Present · Bedford, MA, US

   As a Business Operations Coach supporting Infrastructure and Shared Services (ISS), I help teams optimize how we deliver mission-critical technology services. My role bridges strategic alignment, operational excellence, and team enablement to ensure ISS functions as a high-performing, value-driven organization. I guide ISS teams in adopting agile and lean practices tailored to infrastructure environments, driving efficiency in areas like provisioning, change management, and incident response. I lead continuous improvement efforts, facilitate retrospectives, and establish metrics (e.g, uptime, MTTR, service SLAs) that reflect business value. I support cross-functional collaboration, helping infrastructure, security, and app teams work in sync to deliver seamless internal services. I enable cultural shifts—building transparency, accountability, and a proactive mindset that moves ISS from reactive support to strategic partner. I work with leadership to align ISS objectives with enterprise goals using OKRs, value stream mapping, and data-driven prioritization.Through coaching, facilitation, and systems thinking, I help ISS teams scale, adapt, and continuously improve—supporting digital transformation and operational excellence across the organization.

Education

• Cornell University

  Master's Degree, Engineering/Industrial Management

  2006 — 2008

• Osmania University

  Bachelor's Degree, Electrical, Electronics and Communications Engineering

  2002 — 2006