Kajol Y.
Application/Cloud Support Senior Analyst
- Role
- Application Support Engineer at Accenture
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Kajol Y.
IT Operations professional with over 7 years of experience in Major Incident Management, Technical Support, Service Management, and Customer Support across global enterprise environments. Currently working as an App/Cloud Support Senior Analyst at Accenture, specializing in P1/P2 incident handling, root cause analysis (RCA), SLA adherence, and stakeholder communication. Proven ability to lead cross-functional teams during high-impact incidents, perform incident trend analysis, and drive corrective and preventive actions to improve service stability. Strong hands-on experience with ITSM tools, ServiceNow, and 24x7 production support, combined with excellent communication and customer-focused problem-solving skills.
Experience
Application Support Engineer
Oct 2023 — Present · Pune, IN
Education
Savitribai Phule Pune University
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
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