Kajol Wagh
Application/ Production support Application support | End user support | Confluence | Jira | ELK elastic search | Kibana | Newrelic | Service monitoring | User management |SQL| Helpsesk
- Role
- Application Support at Bajaj Markets
- Location
- Amravati, IN
- LinkedIn followers
- 500 followers
Experience
Application Support
Oct 2022 — Present · Pune, IN
Working on JIRA ticketing tool and Employee portal (CRM application)- Conversation with user on call troubleshooting and resolved the issue - Manage proper maintain SLA - Advise Customers regarding the product proper use and address specific user issue - Troubleshooting, Application problem solving with detailed RCA- Coordinating with stakeholders and understanding requirements- Troubleshooting failures Debug issue- Maintaining best practices on managing systems and services across all environments- Monitoring the APIs on API tracking- Have a good knowledge of Kibana (ELK elastic search)- Monitoring the production environment services on New relic- User management - Creating User profile, modify and deactivate user profile. Manage user profile provide role access according to job requirements- Helpdesk support
Education
Nootan kannya Shala Amravati
SSC
Sant Gadge Baba Amravati University, Amravati
Bachelor of Technology - BTech
Manibai gujrati junior college Amravati
HSC
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