Kajol Tiwari
Major Incident Manager(Consultant)
- Role
- Major Incident Manager (Consultant) at Capgemini
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kajol Tiwari
Service Management SME | Operations Excellence | Problem Solver With extensive experience at Ericsson Telecommunications and HCL Technologies Ltd, I specialize in keeping complex systems running smoothly — even when the unexpected happens. From managing major incidents to driving process improvements, I thrive in fast-paced environments where every second counts. My day-to-day revolves around more than just operations — it\'s about building strong, capable teams. I’ve trained, coached, and mentored professionals to not only meet expectations but consistently exceed them. Empowering others is a core part of how I work. What I bring to the table: Deep expertise in IT Service Management (ITSM) Proficiency in tools like ServiceNow (SNOW), Microsoft Office, and Windows OS A proven track record of identifying root causes and implementing lasting solutions A mindset focused on continuous improvement and operational excellence I\'m always looking to evolve, grow, and add value in environments that challenge the norm. My goal? To leverage my experience and passion to help organizations run smarter, respond faster, and deliver better.
Experience
Major Incident Manager (Consultant)
Jun 2025 — Present
Education
Central Academy Schools
Master of Business Administration - MBA
2020
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