Kajal Sood
Business Head || Technology Leader
- Role
- Assistant General Manager at ICICI Bank
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Kajal Sood
y || & || I have 16 years of worthy delivery, with a strong business acumen, grounding in technology and legal skills, backed by rich academics, customer centric Banking and Organized Retail experience - all of which equip me to navigate well in Leadership roles in the BFSI, Consumer Tech space I have continued to bolster my professional experience with academics, upskilling:|| Academics|| • PGDM IIM Lucknow • B.E Computer Science || Upskilling || • Advanced Management Program in Fintech, Financial Blockchain - IIM Calcutta (2024) • Master’s in Business Law, MBL NLSIU (flagship hybrid course)(2017)|| Business Expertise || Subsequent to PGDM IIM Lucknow (2008), I have amassed vast experience leading Businesses, in Project Management and P&L responsibilities • Product & Program Portfolio (Proposition, Distribution, Optimization) • Hyper-Personalized Engagement (1:1) • Retail Experience: Category Management, Margin Mix Delivery, Vendor ToTs & engagement || Technology Leader || • Tech and Managerial upskilling in Fintech & Financial Block chain, AMPFFB IIM Calcutta • Led the MarTech initiative – Solution Stack, RFP, Use Cases • Created an Innovative, Low code Conversational SaaS solution with ICICI Innovation Lab • Digital Banking and Digital Adoption have been key deliverables • Roadmap of key Tech solutions to deliver omni-channel, customer-centric banking (Solution Stack, RFP, Use Cases) • Designed digital solutions, journeys for improved customer experience • Graduation as B.E Computer Science equips me to lead key Digital Transformation Projects || Regulatory Navigation || • Masters in Business Law with 10 intersecting sub-disciplines of law, equips me with skills necessary to navigate the complex regulatory landscape From identifying potential in an idea, nurturing it and taking it to execution, I have emerged as a passionate, innovative and entrepreneurial professional Contact:# 89••••••87 | k••••••@gmail.com
Experience
Assistant General Manager
Aug 2018 — Present
Product and Program Head (Proposition, Distribution, Portfolio Optimization) • Journey design for improved customer experience, acquisitions and increased wallet share• Hyper-Personalized engagement (1:1) – Framework, Content, Delivery at Scale• Led Digital Transformation & Tech initiatives to deliver Personalized Engagemento Led the MarTech initiative – Solution Stack, RFP, Use Caseso Created an Innovative, Low code Conversational SaaS solution with ICICI Innovation Labo Roadmap of key Tech solutions to deliver omni-channel customer-centric banking (Solution Stack, RFP, Use Cases)
Education
Don Bosco Institute of Technology (D.B.I.T)
Bachelor of Engineering - BE
National Law School of India University
Masters in Business Law (MBL)
2012 — 2017
Indian Institute of Management, Calcutta
Executive MBA
2023 — 2024
Indian Institute of Management, Lucknow
PGDM /MBA
2006 — 2008
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