Kajal R.
HR Operations @JLL | Compensation & Benefits | Workday | ServiceNow | Process Optimization | People-Centric HR
- Role
- HR Operations at JLL
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kajal R.
Experienced HR Operations Specialist with strong expertise in end-to-end HR support…
Experience
HR Operations
Jan 2024 — Present · Gurugram, IN
Key Responsibilities & Areas of Expertise:Perform EIB validations and execute mass data uploads, ensuring high levels of accuracy and compliance with internal standards.Maintain and update employee records, ensuring data integrity to support audits, compliance checks, and workforce reporting.Serve as a key contact for employee queries using a case management system, ensuring effective communication, timely resolution, and documentation.Escalate complex or unresolved cases to Tier 2 teams and Subject Matter Experts (SMEs), and work collaboratively to close loops efficiently.Support India and APAC-based employees and HR teams with clear guidance on HR policies, processes, and self-service systems.Participate in continuous process improvement initiatives, suggesting enhancements that improve turnaround time, efficiency, and service quality.Meet or exceed service delivery standards by adhering to defined KPIs, SLAs, and customer satisfaction metrics.Core Strengths:Strong understanding of HR processes and compliance requirements in the India/APAC regionProven ability to manage HR operations with speed, accuracy, and attention to detailHighly organized and methodical with a continuous improvement mindsetExcellent communication and interpersonal skills to support diverse employee groupsAbility to thrive in high-pressure environments and meet tight deadlines without compromising quality.
Education
St. Ann's Senior Secondary School
Secondary education
2007 — 2015
NDIEM
Meeting & Event Planning
2021 — 2022
Henry Harvin Education
Certification
2024 — 2024
Delhi College Of Arts and Commerce
Bachelor of Commerce - BCom
2015 — 2018
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