Kajal Pal

About Kajal Pal

25 years of experience leading large-scale, global engineering organizations and delivering mission-critical platforms in aviation, MRO, and enterprise SaaS environments. Currently at Jet Support Services (JSSI), I lead a global team responsible for 12 flagship products supporting MTS and MRO operations.My focus is on aligning technology strategy with business outcomes—driving product development, platform modernization, and operational excellence. I have led cloud-first transformations across Azure and AWS, implemented scalable CI/CD pipelines with Kubernetes, and delivered AI-powered solutions including Document Intelligence to automate complex operational workflows. I work closely with executive stakeholders to translate business priorities into executable roadmaps while managing vendors, consulting partners, and technology investments to maximize value.Throughout my career, I have specialized in modernizing legacy platforms, building high-performing onshore and offshore teams, and leveraging data and AI to improve decision-making, efficiency, and scalability. I am passionate about building strong engineering cultures, developing talent, and delivering resilient, future-ready platforms that enable organizations to maintain a competitive edge.Key AchievementsLed multiple AI initiatives to enhance decision-making, automate workflows, and unlock new revenue opportunitiesDrove enterprise data transformation initiatives using Microsoft Fabric, Azure Synapse, and DatabricksReduced engineering costs by 40% through strategic migration from on-premise systems to AWS and AzureBuilt and scaled an offshore engineering team in the Philippines from the ground up, including hiring, training, and onboardingImproved engineering productivity by 60% through CI/CD automation using Azure DevOps, GitHub Actions, Jenkins, and KubernetesModernized legacy platforms by re-architecting monolithic applications into scalable microservicesDefined and executed enterprise strategies for advanced data management, AI/ML adoption, and platform modernization

Experience

1. Director of Software Engineering

   Jet Support Services, Inc. (JSSI)

   Jan 2024 — Present · Chicago, IL, US

Education

• Harvard University

  Course work, Information Systems Management

  2003 — 2003

• University of Mumbai

  BS in Science, Physics and Electronic Instrumentation

  1995 — 1998

• The University of British Columbia

  BTech - Software Engineering, Software Exports

  1995 — 1999

• Harvard University

  Course work, Project Management in Information Technology

  2003 — 2004

Skills

• Time Management
• Technical Support
• Ado.net
• Software Development
• Scrum
• Visio
• Asp.net
• Security
• Enterprise Software
• Talent Management
• Visual Basic
• Integration
• Sdlc
• Project Management
• Program Management
• Professional Services
• Customer Service
• Xml
• Hiring
• Vendor Management
• Ms Project
• Software Project Management
• Budgets
• Crm
• Microsoft Sql Server
• Cross-Functional Team Leadership
• User Experience
• Vb.net
• Agile Methodologies
• .net
• Management
• Requirements Analysis
• Saas
• Cloud Computing