Kajal Gupta
Director @ eClerx Client Engagement / Account Management / Business Development/ Six Sigma Certified
- Role
- Associate Program Manager Director at eClerx
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Kajal Gupta
Currently a part of PAN America Dispatch initiative for eClerx where we are focused on providing alternative staffing solutions while improving our clients operational metrics and margins. In 2017, our dispatch client base has grown 500% and our client feedback has been extremely positive.
Experience
Associate Program Manager Director
Apr 2024 — Present · Chandigarh, IN
Experienced Account Manager and Client Engagement Manager at a leading multinational provider of back-office operations and analytics solutions. I specialize in managing high-impact relationships with Fortune 100 clients in the North American telecommunications, cable, and broadband industries.As the primary point of contact, I drive client satisfaction through strategic feedback loops, critical error analysis, and actionable customer experience insights. I partner closely with cross-functional teams to ensure seamless end-user support and operational excellence, contributing directly to client retention and performance improvement.Key areas of expertise include:Client relationship management for enterprise accountsCX analysis and process optimizationIdentification and resolution of operational pain pointsTelecom and fiber broadband domain knowledgeScalable support solutions and performance reportingI’m passionate about transforming complex client requirements into simple, scalable solutions that enhance customer satisfaction and drive long-term value.
Education
Govt Post-graduate College for Girls, Sector-11, Chandigarh
Bachelor's degree
Skills
- Team Management
- Service Delivery
- Technical Support
- Business Analysis
- Vendor Management
- Team Leadership
- Management
- Team Building
- Call Centers
- Business Development
- Quality Management
- Customer Relationship Management (Crm)
- Computer Hardware
- Troubleshooting
- Problem Management
- Voice & Accent
- Business Process Outsourcing (Bpo)
- Coaching and Feedback Management
- Process Improvement
- People Management
- Training
- Bpo
- Crm
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