Kajal Yadav
Customer Experience Executive @Ckp Insurance Brokers Private Limited
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WORK HISTORY
Customer Experience Executive @Ckp Insurance Brokers Private Limited
EDUCATION
University of Mumbai
Bachelor of Arts - BA
Dayanand vedic vidyalaya hindi high school
VPM'S R Z SHAH COLLEGE OF ARTS SCIENCE & COMMERCE
ABOUT KAJAL YADAV
Process associate | TATA consultancy services | January 2023- PRESENT • Respond to support tickets related to software or database issues • Performance issues involving SQL databases. • Assist end-users in resolving data-related problems. • Document and track incidents using ServiceNow, maintaining a 95%+ resolution rate within SLA. • Assist in data extraction for audits, compliance, or business analysis. • Help ensure data accuracy and consistency. • Run validation queries to check for anomalies or duplicate entries. • Identify slow-running queries and escalate or optimize as needed. • Work closely with developers, database administrators (DBAs), and business analysts. • Provide feedback to improve database-driven applications. Sales co-ordinator | The Lagoona Resort, Lonavala | November 2021 – january 2023 Maintain documentation of support procedures. Monitor SQL server performance (basic level). Preparing quotations and schedule meetings Offline reservation for FIT’s & GIT’s Maintaining relations with the clients Managing channel partner –STAAH Inventory management of OTA Partner Reporting everyday work to DGM Junior Executive | Amuzo holidays | May 2019 – November 2021 Maintaining database & working on excel Handling calls and queries Preparing holiday packages (Domestic/ International) Flight booking, Train booking, Hotel Booking, Passport, Visa. Itinerary preparation Making (Tour packages) Flyers for advisement
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