Kajal Wade
Certified Business Analyst || IIBA - CBAP Trained || Business Analyst @Wipro
- Role
- Business Analyst Senior Officer at Wipro
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Kajal Wade
An ambitious IT professional having customer centric approach. An astute team player with zeal for learning & development.Experienced in multifaceted roles requiring business analysis and solution provider skills.
Experience
Business Analyst Senior Officer
Jan 2020 — Present · Pune, IN
Responsible to provide effective solutions to the process and actively resolve client issues directly or through timely escalation to meet process SLAS.Resolved day-to-day incidents and provided timely resolutions to clients by following standard processes and procedure as per the SLA\'s defined in the contract.Communicated requirements effectively to respective stakeholders and tracked progress on specific incidents.Analyzed incidents, identified root causes, and delivered solutions within minimum SLAsUtilized tools such as EMPTER (Telstra\'s in-house tool), Flexcab, AXIS, Tempo, JIRA, Agile Scrum for efficient workflow managementActively contributed to process improvement initiatives to enhance operational efficiency.Supporting process by managing transactions as per required quality standards Fielding all incoming help requests from clients in a courteous manner.Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.Accessed and maintained internal knowledge bases, resources provided effective problem resolution to clients also Identified and learnt appropriate product details to facilitate better client interaction and troubleshooting.Responsible for training and knowledge transfer of new resources.Attending daily standup meeting following Agile Scrum way of working.
Education
Sant Gadge Baba Amravati University, Amravati
Bachelor's degree
Government Polytechnic College
Polytechnic Diploma
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