Kajal Sonawane
Associate-merchant Issue Management @JPMorganChase
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WORK HISTORY
Associate-merchant Issue Management @JPMorganChase
Mumbai, IN
Provide analytical expertise and specialized reporting on historical data and high-impactincident inquiries issues (L1 support).• Collaborate with business partners and technology teams to identify and implementprocess improvement opportunities.• Conduct root cause analysis and resolution for potential funding/settlement issues (L1support).• Carried out a SWAT request to manage unsettled transactions, rejected transactions,and debits transactions to reprocess funds. I prepared the SWAT file in Stratus and tested it. Settled funds.• Extract and interpret complex data reports using SQL Queries issues
EDUCATION
Government Polytechnic Mumbai
Diploma in Computer Engineering , Computer Engineering
Vivekanand Education Society's Institute Of Technology
Bachelor of Engineering - BE, Computer Engineering
ABOUT KAJAL SONAWANE
Skilled in SQL and PowerBI. Strong business development professional with a Bachelor of Engineering - BE focused on Computer Engineering from Vivekanand Education Society\'s Institute of Technology, Mumbai. Total 6 years experience in IT.
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