Kajal Kumari

Premium Service Relationship Manager @Axis Bank

New Delhi, IN

Managed end-to-end operational servicing of premium customer accounts.• Owned and resolved customer escalations, exception cases, and critical service issues.• Handled KYC, risk profiling, FATCA/CRS, and regulatory documentation for resident and non-resident clients.• Logged, tracked, and closed all service requests through CRM systems within defined TATs.• Coordinated with internal operations, compliance, and product teams for timely resolution.• Ensured strict adherence to banking policies, audit requirements, RBI, SEBI, and internal regulations.