Kajal K

Head- L & d and Process Transformation @Manipal Healthmap

New Delhi, IN

Directing enterprise-level L&D transformation across 70+ locations post-merger integration, aligning learning operations with redefined business goals, driving 30% increase in learner engagement and 15% rise in compliance-driven revenue. Building and scaling a cross-functional team of 60+ L&D, quality, and digital learning professionals, delivering role-based onboarding, continuous development programs, and a competency framework for employees across corporate, and operational functions.Architecting and executing digital-first learning ecosystems using LMS upgrades, microlearning modules, and blended strategies, boosting training reach by 3x and achieving a 25% improvement in functional capabilities within 12 months. Led change management during mergers and realignments by integrating learning into workforce planning and talent readiness—achieving 95% knowledge retention and accelerating post-M&A productivity by 40%. Secured 20% faster change adoption through targeted communication, readiness assessments, and resistance management. Implementing organization-wide capability-building programs focused on leadership readiness, high-potential talent development, and succession pipelines, enabling a futureready workforce with a 35% promotion readiness rate. Integrating data intelligence and learning analytics to evaluate program e cacy and inform decision-making, cutting training costs by 20% while improving knowledge retention and on the-job application scores by 28%. Delivering continuous performance improvement through collaborative project charters in process transformation, working closely with CXOs, function heads, and external partners to align learning goals with evolving business metrics and regulatory standards. Re-engineering SOPs and governance frameworks across quality, safety, and service delivery units, ensuring flawless audit outcomes during 80+ internal and external inspections including NABH, NABL, and CAP.

Academy of Hospital Administration

PGDMA- Healthcare Total Quality Management

National Law School of India University, Bangalore

PGDM Healthcare Laws and Ethics

Quality Council of India

Internal Auditor Medical Imaging Services

Association for Project Management (APMG)

Change Management

KPMG Learning Academy Malta

Instructional Design Practitioner

Indian Statistical Institute (ISI), New Delhi

Six Sigma Green Belt

Quality Council of India

Certified Internal Auditor