Kajal Khandelwal
Leading Customer Success at QuillBot through AI Automation and Market & Data Insights.
- Role
- Customer Success Lead at Quillbot
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Kajal Khandelwal
As a Customer Success Lead at QuillBot, I lead and inspire a high-performing team to ensure customer satisfaction and alignment with company goals. I leverage automation tools like ChatBot and Live Chat to create faster solutions for end users and promote multiple help options. I also develop and implement customer success strategies to ensure that customer contact support options are always available. I use feedback from customers to drive continuous improvement and product enhancements, and measure and report on customer success metrics using data-driven insights. I am passionate about delivering exceptional customer experiences and contributing to the growth and success of QuillBot.
Experience
Customer Success Lead
Oct 2023 — Present · IN
Education
St. Marys Convent High School
Business/Commerce, General
2001 — 2015
The IIS University
B.com Hons in Finance and Diploma in Tourism and Airlines
2015 — 2018
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