Kajal Ipar
Technology Analyst at Infosys Ltd. | M365 Support Engineer | Exchange Recipient, Teams and SharePoint online Administrator| Onedrive| M365 Administration Powershell Scripting | Azure Active Directory | MS-900 | AZ-900
- Role
- Technology Analyst at Infosys
- Location
- Nashik, MH, IN
- LinkedIn followers
- 500 followers
About Kajal Ipar
Provide technical support for Microsoft 365 services including Exchange Online, Outlook, Teams, SharePoint Online, OneDrive for Business, etc-Access management of Shared Mailbox, M365 group, Resource Mailbox and SharePoint site-Collaborate directly with clients to understand their issues and provide effective solutions and maintain customer satisfaction-Handle the escalations-Troubleshoot synchronization issues of OneDrive for Business and SharePoint site-Perform mail trace analysis to diagnose and resolve mail delivery issues. Provide compressive support for quarantine mails, guiding user through release process-Contributed to creation of Knowledge Base Articles (KBA) and documentation for common M365 issues-Have knowledge of Retention Policies of mailbox, PowerShell, Azure AD
Experience
Technology Analyst
Jan 2026 — Present · Pune, IN
Education
Savitribai Phule Pune University
Bachelor of Engineering - BE, Electrical
ACS College Nandgaon
HSC, Science
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