Kajal Gupta

About Kajal Gupta

As a Quality Team Lead at Webhelp, I oversee the quality assurance processes and standards for multiple projects and clients in the outsourcing industry. I have a B.Tech degree in Electronic and Communication from Meerut Institute of Engineering and Technology, and a Six Sigma Green Belt certification. I have over four years of experience as a Quality Assurance Analyst, working with Webhelp and Teleperformance, two of the leading global business process outsourcing companies. I have developed and implemented quality management systems, tools, and metrics, and trained and supervised project teams on quality best practices and procedures. I have also contributed to the continuous improvement and innovation of the quality services and solutions, ensuring customer satisfaction, compliance, and operational excellence. I am passionate about delivering high-quality results, enhancing customer experiences, and driving business growth. I have strong skills in quality management, project team management, communication, problem-solving, and data analysis. I am also proficient in various quality software and tools, such as Quality Center, Jira, and Excel. I am a team player, a leader, and a lifelong learner, who values collaboration, feedback, and professional development.

Experience

1. Assistant Quality Assurance Manager

   Wipro

   Apr 2025 — Present · Gurugram, IN

Education

• APJ Abdul Kalam Technological University

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

  2013 — 2017