Kajal Gupta
Teammate
- Role
- Teammate at TaskUs
- Location
- Kanpur, UP, IN
- LinkedIn followers
- 500 followers
About Kajal Gupta
A dedicated and passionate graduate with several years of experience as a quality analyst. Knowledgeable in data analysis, report writing, root cause analysis, change management and leadership skills to assist project managers/senior managers on the resolution of technical issues within set deadlines
Experience
Teammate
Oct 2022 — Present · Gurugram, IN
Collaborating with cross-functional teams, including senior analysts, customer support managers, and technical specialists, to gather the necessary information and resources to address payment escalated issues.2.Providing guidance and support to frontline customer support representatives, assisting them in handling challenging customer situations and improving their problem-solving skills.3.Assisting in the preparation of reports and presentations to provide insights on escalated cases,trends, and recommendations for enhancing customer satisfaction.
Education
CSJM University
Bachelor's degree, Biotechnology
2011 — 2014
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