Kajal Deb
Business Intelligence and Workforce Management Leader
- Role
- Assistant Vice President at Genpact
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Kajal Deb
Enterprise Workforce Transformation & Analytics leader with 20+ years of experience…
Experience
Assistant Vice President
Jul 2023 — Present · Gurugram, IN
o Perform in-depth analysis to generate business intelligence to optimize headcount to meet 100% revenue forecast while eliminating CSL penalty risk, resulting in reduction of cost amounting to $7 million annually.o Reduced HC demand by 70 FTE overall by implementing standard WFM practices in collaboration with OPSo Proposal to optimize further ~40 HC is under evaluation & testing.o July 23 to Mar 24 – zero loss was accounted under WFM inventory management opportunity in Fraud and chargeback services. o $470K+/year saving realized for GP only from eliminating OT by introducing standard scheduling practices.o Implemented standard processes across HC planning, capacity leakages, RCA across all processes.o BI reporting standardized for all processes to identify SLA risk.o Preparing and Hosting WBR/MBR with clients.
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