Kajal Chandnani
Delivering Client Satisfaction and Retention | Proven Expertise in Operations and Building Long-Term Partnerships
- Role
- Customer Success Manager at PowerSchool
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Oct 2024 — Present · Bengaluru, IN
Own and manage the overall relationship with a portfolio of 200+ customer accounts, ensuring long-term success andretention through proactive engagement strategies. Accelerated the contract renewal process, achieving a 98% retention rate in Q3 and ensuring timely renewals and highcustomer satisfaction. Increased product adoption across the customer base by 15% through personalized training sessions and educationalresources. Resolved 95% of escalated issues within SLA timelines, ensuring enhanced customer satisfaction and reduced churn. Drove a 10% increase in upsell opportunities by identifying customer needs and collaborating with the sales team.
Education
University of the Arts London
Fashion styling , Fashion
2019 — 2020
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