Kajal Arora

About Kajal Arora

I am a Market Research and Operations professional with 5+ years of experience in end-to-end project execution, respondent recruitment, domestic & field operations, and team leadership.Currently working as a Team Lead – Field Operations, I manage primary research projects across qualitative and quantitative methodologies, ensuring seamless execution, data accuracy, and timely delivery. My expertise lies in coordinating large-scale fieldwork, vendor management, quality control, client coordination, and driving operational efficiency.Over the years, I have worked extensively on:• Respondent recruitment and engagement• CATI / CAPI-based research projects• Questionnaire handling and data validation• Team training and performance management• Client communication and project coordination• Monitoring KPIs, productivity, and quality metricsI have successfully led multiple research assignments across industries such as Banking, IT FMCG, manufacturing, consumer insights, B2B research etc, ensuring high-quality outputs and smooth operations.With strong organizational skills, attention to detail, and a problem-solving mindset, I thrive in fast-paced environments where accuracy and timelines are critical. I am passionate about transforming raw data into meaningful insights and building efficient research processes.I enjoy collaborating with diverse teams and professionals across industries. Always open to meaningful connections, knowledge sharing, and new opportunities.

Experience

1. Team Lead- Field Operations

   Mirats Insights

   Nov 2025 — Present · Lucknow, IN

   Working as Team Lead – Field Operations in the Growth Division, responsible for:Driving respondent recruitment and field execution for primary research studiesManaging internal teams, external freelancers and field partners to meet recruitment KPIs.Coordinating with clients and stakeholders for project deliveryMonitoring project progress and ensuring data qualitySupporting business growth through effective field operations management

Education

• University of Lucknow

  Bachelor's degree, Science

  2016 — 2020