Kaiwalya Pathak
JLPT N2 | Customer Success, Japan
- Role
- Customer Success Manager at Diligent
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Kaiwalya Pathak
Bilingual Customer Success Manager with a proven track record of driving client success across the Asia-Pacific (APAC) region. Fluent in Japanese and equipped with cultural understanding, I excel in managing relationships with clients from diverse backgrounds and ensuring their satisfaction and growth.Drawing upon my experience in technical support, I bring a wealth of knowledge in troubleshooting and resolving complex issues, providing clients with the guidance and support they need to overcome challenges and maximize the value of our solutions. My expertise in providing timely and effective support ensures that clients receive the assistance they require to succeed.In addition to my technical support experience, I have a strong background in translation, interpretation, and annotation in the Japanese language. Leveraging my linguistic skills, I bridge communication gaps and facilitate understanding between clients and internal teams, ensuring clear and effective communication at all stages of the customer journey.
Experience
Customer Success Manager
Jan 2024 — Present
Education
Somaiya Vidyavihar University
Financial Markets
2016 — 2019
University of Mumbai
Masters in Business Management
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