Kaity Fernandez
Business System Analyst @Nex-Gen Windows And Doors
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WORK HISTORY
Business System Analyst @Nex-Gen Windows And Doors
Business Systems Analysis:Collaborate with stakeholders to identify business needs and translate them into technical requirements. Analyze existing processes, recommend improvements, and manage projects for system implementations, updates, and optimizations. Continuously evaluate business systems to identify and address inefficiencies.Improve It 360/Salesforce Administration:Administer and configure Improve It 360/Salesforce platforms, including user accounts, custom objects, workflows, and automation. Create and maintain dashboards and reports to track KPIs. Manage integrations between Improve It 360/Salesforce and other business systems while ensuring data integrity and resolving system issues.Training and Support:Train and support team members on Improve It 360/Salesforce and related tools. Develop training materials, user guides, and best practices documentation. Provide hands-on workshops to enhance user adoption and proficiency. Act as the primary contact for troubleshooting and system-related queries.Project Management:Lead system implementation and enhancement projects, collaborating with cross-functional teams to align solutions with business goals. Develop project timelines, assign responsibilities, and monitor progress to ensure successful delivery.Data Management and Reporting:Analyze business data to generate insights that support decision-making. Build custom reports and dashboards to monitor operational performance and customer satisfaction. Ensure compliance with data governance policies and maintain data integrity.Process Improvement:Identify opportunities to enhance operational efficiency and scalability by streamlining workflows and automating processes. Work closely with department leaders to align systems with strategic business objectives and ensure continuous optimization.
EDUCATION
University of Wyoming
Family and Consumer Science, Textiles and Merchandising/Interior Design
ABOUT KAITY FERNANDEZ
With expertise in business systems analysis and Salesforce administration, my role at…
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