Kait Semon
- Role
- Customer Experience Manager at Tactile Medical
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Kait Semon
Experienced and results-driven professional with a proven track record in leading…
Experience
Customer Experience Manager
Dec 2021 — Present
Act as the voice of customer (patient and healthcare team) enterprise-wise. •Charter and implement holistic CX training at a national level. Train and lead employees on CX programming. •Infuse customer feedback into strategic planning at all levels of the organization. •Utilizing feedback data from patients, systematically plan and implement improvements in training and supporting documents for patients, leading to quicker product onboarding, and self-service. •Develop and execute VOC plans in new product development. •Serve as interim product manager for digital offerings, allowing patients to better support the complexity of their chronic conditions. •Develop and lead internal and external user testing for new offerings. •Devise and manage an internal and external feedback system to capture CX improvement ideas and close the loop with submitting parties. Act on feedback and complaints to develop and run product and process improvement projects. •Using various data channels, action plan and manage CX ideas and initiatives. •Lead customer and consumer journey mapping efforts and educate all parties on the pieces of the journey we can leverage for an improved experience. •Execute quarterly patient and clinician visits, bringing learnings back to key stakeholders. •Lead cross-functional teams (engineering, sales, marketing, and customer service) in human-centered design experiences, allowing for new project development, targeted market gain, and reduced gaps in information. •Evaluate customer complaints for root causes, identify trends, and provide analysis to key leaders for improvement focuses.
Education
University of St. Thomas - Opus College of Business
Master of Business Administration - MBA, Health/Health Care Administration/Management
2017 — 2019
University of Missouri-Columbia
Bachelor of Health Science, Health Sciences, Psychology
2007 — 2011
Hutchinson High School
High School Diploma, College Prepatory
2003 — 2007
Skills
- Microsoft Word
- Microsoft Office
- Customer Service
- Leadership
- Outlook
- Research
- Microsoft Outlook
- Public Speaking
- Microsoft Excel
- Event Planning
- Time Management
- Social Networking
- Marketing
- Management
- Social Media
- Powerpoint
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