Kaitlyn Larson

About Kaitlyn Larson

Passionate Customer Success Manager | Strategic Account Growth | Cross-Functional Leader I\'m a dedicated Customer Success Manager at Omada Health with a passion for nurturing strong client relationships and achieving outstanding results. With a focus on the mid-market segment, I\'ve managed a diverse portfolio of more than 80 accounts spanning various industries, geographies, health plans, and consultant/broker firms. My role involves leading implementation and account strategy for this dynamic portfolio. My impact is clear: boasting an impressive 95% retention rate, I\'ve consistently delivered on my commitment to client satisfaction. I\'m not only a top performer in generating strategic upsell opportunities, consistently ranking in the top 3 of the CSM team, but I\'ve also contributed significantly to member enrollments, helping the CSM team achieve a remarkable 109% of Financial Plan enrollments in 2022. Beyond the numbers, I excel in collaboration. I\'ve effectively coordinated with external teams to execute technical integrations, business decisions, and successful marketing campaigns. As a testament to my dedication, I\'ve joined cross-functional committees, including the Commercial Culture team, and was honored as the \"Rookie of the Year\" within our 40+ member Customer Success Team.

Experience

1. Senior Client Success Manager

   Hinge Health

   Mar 2025 — Present

Education

• The University of Georgia

  A.B.J., Public Relations

  2010 — 2014

• St. John's University, Paris, France

  Communication Studies

  2013

Skills

• Public Speaking
• Public Relations
• Social Media
• Project Management
• Event Management
• Strategic Planning
• Content Development
• Microsoft Suites
• Teamwork
• Media Relations
• Press Releases
• Adobe Creative Suite
• Google Analytics
• Microsoft Word
• Photoshop
• Account Management
• Indesign