Kaitlyn Hackett
Sales & Channel Operations Leader | Process Optimization | Tech Stack Administration | Sales Enablement | Consumer Behavior
- Role
- Head of Global Sales & Channel Operations at Lifesize
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Head of Global Sales & Channel Operations
Mar 2022 — Present · Austin, TX, US
Implemented strategic measures to optimize operations and ensure sustainability amidst challenging market conditions, directly contributing to increased EBITDA despite continued reduction in Full Time Employee (FTE)- Delivered upwards of 30 enhancement projects, owning process documentation, stakeholder management, requirement design, strategic prioritization, SFDC backend configuration, and training- Orchestrated the transition of sales pipeline tracking from TCV to ARR by utilizing advanced formulas and automations to enable real-time tracking, accelerated commissions calculations, and reduced reliance on Netsuite- Established a renewal retention program utilizing subscription cohort reporting and automated processes to mitigate churn
Education
University of Southern California
Master of Science (M.S.), Consumer Psychology & Organizational Psychology
2016 — 2017
Enforex Academy in Spain
4 week immersion program, Spanish Certificate
2009 — 2009
University of Baltimore
Bachelor’s Degree, Psychology, Business Management Minor
2012 — 2015
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