Kaitlyn Scarr
LTC Insurance Claims Manager I Genworth Financial I 15+ years Experience in LTC Claims I Strategic Leader I Process Improvement I Passionate about helping customers & employees
- Role
- Ltc Claims Manager - Senior Adjudication Specialist at Genworth
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Kaitlyn Scarr
I am looking to continue my growth as a strategic leader to leverage my achievements, skills, energy, and talent for improving businesses and the lives of their customers.I have a passion for leadership and empowering employees to achieve their goals. I am dedicated to helping customers, employees and companies thrive. I have over 15 years of experience in the LTC insurance industry. I have extensive experience in a variety of business processes including vendor management, training, project management, risk mitigation, compliance, operations, procedure implementation, planning, change management, risk mitigation, compliance, and strategic leadership.
Experience
Ltc Claims Manager - Senior Adjudication Specialist
Mar 2023 — Present · Richmond, VA, US
Provide consultations and expert knowledge of LTC products sold and administered by Genworth including reimbursement and indemnity policies, Brighthouse, RiverSource, Continental, etc. • Resolve complex claims issues with superior written, verbal and customer service skills demonstrating diplomacy, and clarity. • Design and manage process improvement efforts across claims • Work directly with and influence areas of the business including claim management, vendor relationships, and customer service • Facilitate team meetings, resolving complex claim issues and helping others by providing superior knowledge of geriatric health care including long-term care, knowledge of anatomy, symptomology and physiology and how these translate to prognoses, diagnoses and treatment plans. • Managing claim risks by reviewing and understanding complex policy language and using research, data and regulations• Managing competing priorities in a fast-paced and on-going change environment. • Able to lead and participate in multiple projects from conceptualization through implementation in addition to providing support to other units with competing priorities
Education
San Francisco State University
BA, English, History Minor
2004 — 2008
Dominican University of California
MBA, Strategic Leadership
2009 — 2011
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