Kaitlyn Lee
Research, Insights & Strategy
- Role
- Lead Cx Researcher at Viasat
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Kaitlyn Lee
Perpetually curious and passionate about creating exceptional user experiences, I believe in the power of empathetic research and leveraging data to drive strategic business decisions. I partner with stakeholders in cross-functional teams to solve for complex business needs and design problems using research that is both thorough and thoughtful. My goal is to deliver meaningful insights that build bridges between organizations and their customers.
Experience
Lead Cx Researcher
Sep 2022 — Present
Heads research and design-strategy efforts for multi-market verticals: • Serves as a strategic partner to design, product, and executive-level leadership by defining generative and evaluative UX research roadmaps for Mobility and Advertising verticals and advocating for customer-centric, research-based solutions.• Leads and executes large, cross-functional research programs to support needs across multiple markets (advertising, commercial aviation, business aviation, maritime, internal services, security, etc).
Education
University of Southern California
Bachelor of Fine Arts (BFA)
2007 — 2010
Skills
- Keynote
- Pages
- Event Planning
- Teamwork
- Mac
- Photoshop
- Time Management
- Market Research
- Approvals
- Social Media
- Adobe Creative Suite
- Illustrator
- Multitasking Skills
- Theatre
- Microsoft Office
- Qualitative & Quantitative Research Methodologies
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