Kaitlyn Jafano
Senior Manager, Sales Compensation @Zelis
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WORK HISTORY
Senior Manager, Sales Compensation @Zelis
End-to-end owner of Sales Compensation at Zelis — building the strategy, systems, governance, analytics and controls that translate commercial priorities into fair, auditable, and scalable incentive programs. Core responsibilities>Own Sales Compensation end-to-end: plan design, behavioral modeling, governance, systems, analytics, payout validation and compliance (SOX and audit readiness).>Strategic owner for compensation plan design — led the Sales Compensation plan from strategy through executive- and Compensation Committee–ready materials and stakeholder alignment.>Built the operating model and governance: RACIs, Statements of Authority, standardized intake & escalation, and scalable frameworks for exceptions, cross-sell payments and participant management.>Systems & data stewardship: led the Everstage RFP and own data integrity and integrations across Everstage, Salesforce and Workday; developed executive dashboards and championed AI-enabled solutions to reduce manual dependency and improve participant experience.>Financial & risk accountability: own payout validation, draw-risk modeling and SOX-related processes — decisions that materially influence revenue, margin and enterprise compliance.>Cross-functional partner and executive communicator: partner closely with Sales Leadership, FP & A, Accounting, P&C/Total Rewards and RevOps; translate complex compensation topics into executive-ready insights and act as the final decision owner for Sales Compensation processes.>People & enablement: hired and developed analysts, built playbooks and standardized templates, and instituted operating rhythms that increase throughput, consistency and audit readiness.
EDUCATION
Michigan State University
Bachelor's degree, Human Resource Management
SKILLS
ABOUT KAITLYN JAFANO
Dynamic and results-driven Sales Compensation and Operations Leader with over a decade of progressive leadership experience. Proven expertise in designing and implementing scalable sales compensation strategies that support business growth, drive revenue, and improve operational efficiency. Adept at leading high-performing teams, managing multi-million-dollar compensation budgets, optimizing processes, and partnering cross-functionally. Recognized for delivering actionable insights, ensuring SOX compliance, and cultivating engaged, motivated teams.
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